Barry Wilson Home Improvements, Building & Home Construction in Oakland, NJ

Stefan F. Squires posted a comment

Hello to all
Let me start out by saying this review is actually from a Electronic Smart home Integrator and is intended to warn other A\V Companies and potential home owners about the antics of a General Contractor named Barry Wilson and his Home Improvment Business.
Our company, Audio Video Specialists LLC has been in business Since 1994 and we are proud of our reputation.
We were approached by Mr Wilson to quote on repairing another A/V companies very poor A/V installation completed in his client's home located in Franklin Lakes NJ.
Normally this type of project is frowned upon as any previous work poorly done is usually only partially completed and has many problems.
We discussed it and decided to try and help Mr. Wilson with his project.
We sent our employees over to this residence numerous times to review the problems and document everything they found.
Subsequent Meetings were then set up with Mr. Barry Wilson. Unfortunately he rarely showed up or even apologized for not being there.

During the preliminary discussion meetings, Mr. Wilson would constantly walk away from the discussion, take phone calls and not treat our workers fairly. He would also claim he did things with our workers that he never really did such as claim he walked the site with our account specialists.
I noticed these issues from the work orders and became concerned about this project and Mr. Wilson's behavior.

Finally, after six or seven days, Mr Wilson agreed on the price and work to be performed. He advised our lead Account Specialists that he wanted us to start in 3 days. We had told him previously that we would accommodate him.
Our account specialists set up an appointment with Mr. Wilson for 1:00 on the very next day (Saturday ) as he was eager to have the work started the following Monday or Tuesday. Our company even started our procurement process so we would have product on time.

Once again, the night before, Wilson agreed to sign the contract, pay the retainer and review the other documents.

All paperwork was generated and the account was ready for scheduling once the retainer was paid.

The next day our account specialists arrived at the residence at
1:00 pm and Mr. Wilson was not there! Our specialist patiently waited, asked the on site contractors, called, texted and sent emails to find out what had happened.
Although he made repeated phone calls, texts and emails, Mr. Wilson never replied or arrived on site.
We advised our man to drive by the Wilson residence to make sure all was ok. Our man did this and all was ok.
Nothing was heard from Mr. Wilson until the following Tuesday when he emailed a letter informing us that he had chosen another company.
We replied to this email and asked why we were treated so unfairly. His reply was to write "That's Business ".
This review had been generated in a effort to advise possible other companies or even home owners as to the antics of Mr. Barry Wilson of Wilson Home Improvment.
Sincerely,
Stefan F. Squires CEO
Audio Video Specialists LLC